Privacy Policy

At ballcoach, we take your privacy seriously. This policy explains what data we collect, how we use it, and your rights regarding your information. This Privacy Policy applies to our mobile application available on the Apple App Store and Google Play Store.

By using ballcoach, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

1.1 Information you provide directly

• Account information: Name, email address, age, profile details, and account credentials
• Training and performance data: Training logs, match data, session notes, goals, progress tracking, energy levels, and performance metrics
• Voice data: Voice recordings when you use voice chat features with the AI coach (optional)
• User communications: Questions, chat history with the AI coach, support requests, and feedback
• Health and fitness information: Physical activity data, training intensity, recovery metrics, nutrition logs, and wellness tracking

1.2 Information collected automatically

• Device information: Device model, operating system version, unique device identifiers, mobile network information
• Usage data: Features accessed, session frequency and duration, app interactions, crash reports, and performance diagnostics
• Location data: We do NOT collect or track your location data

1.3 Information from Apple Health (if you grant permission)

If you choose to connect Apple Health, we may access and use health and fitness data such as workouts, heart rate, and activity levels to provide personalized recommendations. This integration is entirely optional, and you control what data is shared through your device settings.

We do NOT share your Apple Health data with third parties for advertising or marketing purposes.

2. How we use your information

We use your information for the following purposes:

2.1 To provide and improve our services

• Deliver personalized training recommendations and AI-powered coaching
• Track your progress and analyze your performance over time
• Generate insights and feedback based on your training data
• Improve app functionality, features, and user experience
• Develop and train our AI models (using anonymized data)

2.2 To communicate with you

• Send important service updates and notifications
• Respond to support requests and troubleshoot issues
• Send training tips and motivational content (you can opt out)

2.3 For security and legal compliance

• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service
• Comply with legal obligations and law enforcement requests

3. Data storage & security

Your data is stored securely on encrypted servers. We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

However, no system is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

4. Third-party services & data sharing

We use trusted third-party service providers to operate ballcoach. These providers are contractually obligated to protect your data:

• Cloud hosting providers: To securely store and process your data
• AI service providers: To power our intelligent coaching features (your data is processed securely and not used to train third-party models)
• Analytics services: To understand app usage patterns (anonymized data only)
• Payment processors: Apple App Store and Google Play handle all payment transactions. We use RevenueCat to manage subscriptions and verify purchases securely. We do not store your payment card information.
• Authentication services: If you sign in with Apple or Google, we receive limited account information per your consent

When we may share your information

We may share your information only in the following limited circumstances:

• With your explicit consent
• To comply with legal obligations, court orders, or law enforcement requests
• To protect our rights, property, or safety, or that of our users
• In connection with a business transaction (merger, acquisition, etc.) - you will be notified
• With service providers who assist our operations (under strict confidentiality agreements)

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Your privacy rights & choices

You have the following rights regarding your personal information:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct any inaccurate information in your profile
• Deletion: Request full deletion of your account and associated personal data
• Data portability: Export and download your training data in a machine-readable format
• Opt-out of marketing: Unsubscribe from promotional emails (you'll still receive important service notifications)
• Withdraw consent: Revoke permissions for Apple Health integration or voice recording at any time
• Object to processing: Object to certain uses of your data

How to exercise your rights

To exercise any of these rights:

• Go to Settings → Privacy in the app
• Email us at privacy@ballcoachai.com

We will respond to your request within 30 days. For California residents, additional rights apply under CCPA (see Section 10).

6. Data retention & deletion

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

Retention periods

• Active accounts: Data is retained while your account is active
• Inactive accounts: If you don't use the app for 2 years, we may delete your account after notifying you
• Deleted accounts: Personal data is permanently deleted within 30 days of account deletion
• Anonymized data: Some aggregated, anonymized analytics may be retained to improve our services
• Legal obligations: Some data may be retained longer if required by law

How to delete your data

You can delete your account and all associated data at any time:

• In the app: Settings → Account → Delete Account
• By email: Send a deletion request to privacy@ballcoachai.com

Note: Account deletion is permanent and cannot be undone. Make sure to export your data before deleting your account if you want to keep it.

7. Children's privacy

ballcoach is intended for users aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent.

If you are under 16, please do not use ballcoach or provide any personal information without your parent or guardian's permission. If we discover that we have collected personal information from a child under 16 without parental consent, we will delete that information immediately.

Parents or guardians who believe their child has provided personal information to us can contact us at privacy@ballcoachai.com to request deletion.

8. International data transfers

ballcoach is operated from Spain. If you access our services from outside the European Union, your information may be transferred to, stored, and processed in servers located in the EU or other countries where our service providers operate.

We ensure that any international data transfers comply with applicable data protection laws, including GDPR, and that appropriate safeguards are in place to protect your information.

9. Security measures

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure API communications

However, no method of transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. California & EU privacy rights

For California residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we don't sell your data)
• Right to non-discrimination for exercising your privacy rights

For EU/EEA residents (GDPR)

If you're located in the European Economic Area, you have rights under GDPR:

• Right to access, rectification, erasure, and data portability
• Right to restrict or object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with your local supervisory authority

Our legal basis for processing your data includes: consent, contract performance, legal obligations, and legitimate interests.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or in-app notification
• For material changes, we may require you to re-accept the updated policy

Your continued use of ballcoach after changes become effective constitutes acceptance of the updated Privacy Policy.